Find answers to the most common questions about entering competitions, winner selection, prize delivery and free postal entry.

If you need additional support, please contact us directly.

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How do I enter a competition?


Choose the competition you would like to enter and select your preferred entry method. Entries can be made online or via our free postal entry route. Full entry details are provided on each competition page.

How are your competitions operated?


Our competitions are operated by TRS Competitions Ltd in accordance with the applicable Competition Terms. Each competition includes a free postal entry route and a guaranteed draw with a fixed closing date and no minimum sales threshold. Full entry, eligibility and competition details are provided before entering.

Are competitions guaranteed to run?

Yes. Our competitions are guaranteed draws with a fixed closing date and no minimum sales threshold. We will not extend a competition because of low ticket sales.

In exceptional circumstances where it is not reasonably possible for a competition to proceed, entrants will be informed and the Competition Terms will apply.

How are winners selected?


Winners are selected at random from all eligible entries after the competition closes. We use a fair and transparent randomised draw process, and the selected winner is contacted directly.

Is there a free entry route?


Yes. A free postal entry route is available for our competitions. Full instructions, eligibility requirements and postal entry details can be found on our Free Entry page.

Can I enter more than once?


Yes. Entry limits may vary between competitions. Where a limit applies, it will be clearly stated in the individual Competition Details. Any applicable per-person entry limit applies across all entry methods, including paid online and free postal entries.

Can I use both paid and free entries?


Yes. You may use both paid online entry and the free postal entry route. Where a per-person entry limit applies, entries made using all entry methods count towards that limit.

How will I know if I’ve won?


Winners are contacted directly using the contact details provided with their entry. The selected winner will be asked to complete our winner verification process before the prize is awarded. Once verified, winner details may also be published on our Winners page and social media, where appropriate, in accordance with our Competition Terms.

When are prizes delivered?

Once a winner has been successfully verified, we will arrange delivery of the prize. Delivery arrangements will be confirmed directly with the winner and any specific delivery details will be stated in the relevant Competition Details.

Are prizes genuine?


Yes. Our prizes are genuine and brand new unless otherwise stated in the individual Competition Details. We source prizes from reputable suppliers.

Who can enter?

Entrants must:

• Be aged 18 or over

• Be resident in the UK

• Meet the eligibility requirements set out in the relevant Competition Details and Competition Terms.

Still Need Help?


If you have any additional questions, please contact our support team and we’ll be happy to help.